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Acer India Support Numbers – Escalation Matrix

by John Bhatt
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I am using Acer products since last 5 years. I find the Acer products specially Laptops very cheap and durable as compared to other leading brands. But last month, I faced very bad experience with their customer support system. I took my 2 month old laptop having speaker problem to Service center, they experimented with the product and I did not wish to take the same product back. I have demanded for replacement of product. Which they agreed to provide and I put a mail request to customer care. Acer - Beyond

Acer Customer Service for laptop is managed by Sutherland Global Services. You can reach them at acersupport @ sutherlandglobal.com or can call on Toll Free number from Indian operators 1800 11 6677. After many follow-ups and some natural difficulties they had in the region (Chennai Flood), the process got delayed and finally they agreed to provide me full refund of the amount I’ve paid.

When customer care executives do not respond your questions properly, you wish to reach the next level of their support. So, below is latest contact list for all Regional head and zonal heads with their mobile number and email ID.

Some time ago, we reviewed one of the best Windows Laptops in 14 inches with incredible 8 hours battery backup.


Tollfree No. for Desktop support : 1800 11 4100
Tollfree No. for  Notebooks & Projector support: 1800 11 6677
Tollfree No. for  Tablet PC support:  1800 103 2237
BranchArea CoveredContact PersonMobile NumberE-mail IDContact PersonMobile NumberE-mail IDCustomer Grievance Redressal E-Mail ID
DelhiDelhi, NCRPraveen Bisht9910100474[email protected]Satish Sharma9871899985[email protected][email protected]
Punjab, Haryana,
Sanjiv Kumar8054499104[email protected]Abhijit Sarkar9899713182[email protected]
Arun Sharma7838387326[email protected] Abhijit Sarkar9899713182[email protected]
Lucknow UP & UtrakanGirja S Pandey9794832322[email protected]Abhijit Sarkar9899713182[email protected]
Sharad Dubey7080007400[email protected]Abhijit Sarkar9899713182[email protected]
JaipurRajasthanViraj Sharma8094260670[email protected] Satish Sharma9871899985[email protected]
BhopalMP & ChatisgarhDeepak Sinha9871886602[email protected]Abhijit Sarkar9899713182[email protected]
KolkataWest Bengal & JharkhandJitendra Chopra9830388772[email protected]Rajesh Kumar9830703636[email protected][email protected]
Debjyoti Sanyal9836466415[email protected]Rajesh Kumar9830703636[email protected]
GuwahatiAssam, Manipur, Mizoram,Nagaland,TripuraNabadeka9854092884[email protected]Rajesh Kumar9830703636[email protected]
PatnaBihar & PatnaRR Himanshu9934363404[email protected]Rajesh Kumar9830703636[email protected]
BhubneshwarOrissaRajKishore Gouda9437573735[email protected]Rajesh Kumar9830703636[email protected]
BangaloreKarnatakaSuresh Kumar9900108007[email protected]Vinod Karunakaran9745203088[email protected][email protected]
HyderabadAP & TelanganaRajasekhar Kasarla9701903133[email protected]Mohan VV9840921666[email protected]
ChennaiTamil NaduRozario8144050222[email protected]Mohan VV9840921666[email protected]
KochiKerelaJackson TJ9620135456[email protected]Vinod Karunakaran9745203088[email protected]
AhmedabadGujaratJitender Kanneria9624788999[email protected]Pritesh Joshi9819023866[email protected][email protected]
Mumbai MumbaiMahesh Mahapadi9769033340[email protected]Abhay Kumar9820055950[email protected]
Pune & GoaMaharashtra (without Mumbai) GoaAtul Joshi9967460627[email protected]Uday Phokmare9372331246[email protected]

Download file: Support Escalation Matrix

These contact details might be helpful to you or your friends. Do share.

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