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Acer India Support Numbers – Escalation Matrix

by John Bhatt
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Hi,

I am using Acer products since last 5 years. I find the Acer products specially Laptops very cheap and durable as compared to other leading brands. But last month, I faced very bad experience with their customer support system. I took my 2 month old laptop having speaker problem to Service center, they experimented with the product and I did not wish to take the same product back. I have demanded for replacement of product. Which they agreed to provide and I put a mail request to customer care. Acer - Beyond

Acer Customer Service for laptop is managed by Sutherland Global Services. You can reach them at acersupport @ sutherlandglobal.com or can call on Toll Free number from Indian operators 1800 11 6677. After many follow-ups and some natural difficulties they had in the region (Chennai Flood), the process got delayed and finally they agreed to provide me full refund of the amount I’ve paid.

When customer care executives do not respond your questions properly, you wish to reach the next level of their support. So, below is latest contact list for all Regional head and zonal heads with their mobile number and email ID.

Some time ago, we reviewed one of the best Windows Laptops in 14 inches with incredible 8 hours battery backup.

 

CONTACT MATRIX AND ESCALATION LEVELS- ACER INDIA SUPPORT
Tollfree No. for Desktop support : 1800 11 4100
Tollfree No. for  Notebooks & Projector support: 1800 11 6677
Tollfree No. for  Tablet PC support:  1800 103 2237
LEVEL-I LEVEL-II
Branch Area Covered Contact Person Mobile Number E-mail ID Contact Person Mobile Number E-mail ID Customer Grievance Redressal E-Mail ID
Delhi Delhi, NCR Praveen Bisht 9910100474 [email protected] Satish Sharma 9871899985 [email protected] [email protected]
Chandigarh HP,J&K,
Punjab, Haryana,
Sanjiv Kumar 8054499104 [email protected] Abhijit Sarkar 9899713182 [email protected]
Arun Sharma 7838387326 [email protected] Abhijit Sarkar 9899713182 [email protected]
Lucknow UP & Utrakan Girja S Pandey 9794832322 [email protected] Abhijit Sarkar 9899713182 [email protected]
Sharad Dubey 7080007400 [email protected] Abhijit Sarkar 9899713182 [email protected]
Jaipur Rajasthan Viraj Sharma 8094260670 [email protected] Satish Sharma 9871899985 [email protected]
Bhopal MP & Chatisgarh Deepak Sinha 9871886602 [email protected] Abhijit Sarkar 9899713182 [email protected]
Kolkata West Bengal & Jharkhand Jitendra Chopra 9830388772 [email protected] Rajesh Kumar 9830703636 [email protected] [email protected]
Debjyoti Sanyal 9836466415 [email protected] Rajesh Kumar 9830703636 [email protected]
Guwahati Assam, Manipur, Mizoram,Nagaland,Tripura Nabadeka 9854092884 [email protected] Rajesh Kumar 9830703636 [email protected]
Patna Bihar & Patna RR Himanshu 9934363404 [email protected] Rajesh Kumar 9830703636 [email protected]
Bhubneshwar Orissa RajKishore Gouda 9437573735 [email protected] Rajesh Kumar 9830703636 [email protected]
Bangalore Karnataka Suresh Kumar 9900108007 [email protected] Vinod Karunakaran 9745203088 [email protected] [email protected]
Hyderabad AP & Telangana Rajasekhar Kasarla 9701903133 [email protected] Mohan VV 9840921666 [email protected]
Chennai Tamil Nadu Rozario 8144050222 [email protected] Mohan VV 9840921666 [email protected]
Kochi Kerela Jackson TJ 9620135456 [email protected] Vinod Karunakaran 9745203088 [email protected]
Ahmedabad Gujarat Jitender Kanneria 9624788999 [email protected] Pritesh Joshi 9819023866 [email protected] [email protected]
Mumbai Mumbai Mahesh Mahapadi 9769033340 [email protected] Abhay Kumar 9820055950 [email protected]
Pune & Goa Maharashtra (without Mumbai) Goa Atul Joshi 9967460627 [email protected] Uday Phokmare 9372331246 [email protected]

Download file: Support Escalation Matrix

These contact details might be helpful to you or your friends. Do share.

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